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Job Ref No: Global Applications Specialist Location: Mount Waverley Position Type: Full time
Business Unit: Leica Biosystems Division: Global Support
Reporting to: Global Technical Support Manager
This is an excellent Full-Time opportunity for a Global Application Support Specialist to be part of a talented team who provides exceptional support service globally.
Key responsibilities will include: • Subject matter expert, with a sound understanding of histology laboratory workflow including instrument setup, training, optimisation and troubleshooting of instrumentation designed and manufactured at the Melbourne facility. • Monitor and review daily escalations (level 3) through email and phone calls to provide rapid response for troubleshooting, including resolution recommendations to the sales regions and channel partners. • Applies experience and comprehensive technical knowledge to provide application support to resolve complex issues.
This includes analyse of instrument log files/reports and data/pictures to determine possible root causes. • Support global high priority escalations as required, at site (international travel may be required at short notice). • Work closely with the Science teams, R&D, Supplier Quality and Production teams to analyse failure modes and determine countermeasures for containment and field actions. • Develop, maintain and deliver technical training packs (globally) and support plans for standardised applications and troubleshooting for new and current products (working closely with product management). To be successful in this role you will have: • A qualified Scientist with 3+ years experience and a broad understanding of various histology disciplines • Responsive and quick thinking with superior problem diagnosis and solving skills. • Excellent leadership, interpersonal and people management skills and able to gain buy in and influence / drive product changes • Sound judgement with ability to balance business and customer needs and appropriate attention to detail, with a risk management focus and sense of urgency • Excellent and innate engineering and scientific aptitude Highly Desirable: • Previous knowledge or experience in medical equipment • Previous experience with FDA and/or ISO standards • Histology or scientific Background
To Apply: If you are ready for this challenge, please submit your resume for consideration. http://www.leicabiosystems.com/about/careers/